|
|
| Customer Service Information |
|
|
How to Deal With No
No one likes rejection. And yet it happens. Here's how to make the most of it. > Accept It Recognize that it is impossible for everyone to say "yes" to everything. Thus, rejection is an expected byproduct of making an offer or asking for something. Some people make rejection part of their sales strategy. That is, they deliberately send out a flood of requests, knowing that most of them will be rejected. Thus, if you want to increase your rate of acceptances you need to collect more rejections. > Be Gracious Always thank the other person for a rejection. Congratulate them. And be polite. This makes it easier for them to explain why they rejected your offer and it leaves them feeling that you are a good person. On the other hand, using insults, guilt, anger, or other high pressure techniques will upset the person. That solidifies the rejection and ruins any further dialogue. Always respect the other person's decision. > Explore Why When you receive a rejection, ask the other person to explain what led to the decision. In sales, this is often when the selling really starts. You may be able to resolve the other person's objections and convert a "no" into a "yes." You may also learn that the other person misunderstood your request. Or you may learn about other needs that you may be able to meet. You can also use this as an opportunity to gain ideas on how you can improve. Of course, be gracious. Be polite. > Stop When It's Over If the other person refuses to explain or if you are unable to overcome the other person's objections, then the deal is over. Stop trying when it is clear that the conversation is over. Nobody likes to be badgered or hounded after they have made a choice. > On a Personal Note As an entrepreneur I conduct most of my business by phone. I schedule appointments, propose programs, and sell services - all by phone. The most aggravating part of my business occurs when someone asks for something and then ignores me. This type of rejection hurts my feelings and wastes my time. I welcome hearing "no." In fact, I strive to be the easiest person to turn down that you will ever meet. I do this because I want to spend time with the people who appreciate my services. Notice that accepting rejection involves treating the other person with respect and dignity. Be gracious and then move on. Leave them wondering if they made a mistake, which could leave the way open for other possibilities. IAF Certified Professional Facilitator and author Steve Kaye works with leaders who want to be more effective. His innovative workshops have informed and inspired people nationwide. His facilitation produces results that people will support. Call 714-528-1300 or visit his web site for over 100 pages of valuable ideas. Sign up for his free newsletter at http://www.stevekaye.com
|
|
|
|
RELATED ARTICLES
The Enchantress Within Each of Us Returns?Making Potholders, One Stitch at a Time! When I was little I was very busy--as I imagine most little girls are. At six years of age I had my toys, my fire station with a real bell, my fire trucks and other cars, my paper dolls, my coloring books and large box of Crayola assorted crayons, my picture books and stuffed animals. One of my most important possessions was a 'working' toy which was my ceramic pig that served as my personal banker. This pig controlled my destiny to some extent, because when there was enough change inside of him, I got to go downtown Bridgeport with my mother and guess what? I picked out a new toy! Now I was going on seven and saving every penny toward a Toni doll. Did you know you could perm her hair? I couldn't wait! Winners vs Whiners It started out as a windy, rainy day. A tropical wave was moving through our area of the planet. It seemed like a planned beach barbeque was going to be washed out. By noon, it had cleared up. The barbeque went forward as planned. I am glad it did. I was introduced to a young man who inspired this article. What Every Employee Should Know About How to Maximize His Potential for Success There are countless books that describe success principles. Here are a few principles that I have summarized for you: Prisoner of Attitude "Thinking is responsible for man's primacy on earth today. Existence is therefore co-terminus with thinking. The ability to out-think the other fellow, a friend or a foe, is the pathway to victory and success in life." - Dr Nnamdi Azikiwe in his book 'Renascent Africa.' Making Conflict Productive Conflict is unavoidable. How we respond to it makes a difference in its outcome. Personally I had never before given a whole lot of thought to turning the table on my conflict. Wouldn't it be a wonderful thing if we could all transform our battles so that we could profit from them? Open the Pandoras Box & Unleash your Hidden Power. It really doesn't matter what your objectives are in this life. You breathe, live and act on a conscious level all day long... dear friend, you're... Transform Your Behavior Painlessly by Using the 5-Minute Success Strategy Recently, I coached a young woman whom I'll call Mary about how to make critical lifestyle changes. Mary had always struggled with her weight. She had no control over her eating and she could not maintain a consistent exercise program. That's when I suggested that Mary try the 5-Minute Success Strategy to help her overcome her problem behavior. The beauty of this strategy is that you can use it both to eliminate an unwanted behavior and establish a desired one. How To Condition Your Mind For Success Your mindset is a strong factor in achieving any type of success. By creating S-M-A-R-T goals for yourself you can condition your mind to achieve whatever it is you desire. The Power of the Mind Each of us has a mind by which we convert ideas from spirit into the physical world. The mind is like a computer which when programmed will carry out certain tasks. Once programs are fully integrated we carry them out whenever the right key is pressed. Our automatic reactions are sometimes called subconscious programming. Actions become so habitual that we don't even realise we are doing them. Affirmations for Success + Music = Pow! Music penetrates our mental barriers and influences the deepest areas of our mind. The right music, combined with the right affirmations for success, can have a huge effect on our receptivity. Surrounding Yourself With Positive Energy Our lives are busy. We rush here only to remember we were supposed to rush there. It seems like there is never enough time to be had. We all wish for longer days only so we can pack them even fuller with the things we think are important. But, what we really need is to surround ourselves with positive energy. Instead of worrying and fretting over one thing or another, you can instead be thinking of good things. What can this do for you? Change Your Head Position For A Flood Of Positive Energy! Have you ever considered that you may be subconsciously sabotaging and inhibiting your own potential positive emotions through the position of your head and the manner in which you breathe? Not Getting What You Want in Life? Your Thoughts Could Be the Culprit Unhappy? Stressed out? Do you feel you not only want more fun in your life, but you need more fun in your life? You seem to be doing all the right things, but yet you still feel unfulfilled. So, what's wrong? You want that feeling of happiness again, like that sense of pleasure you had as a child when you saw your first rainbow. But now you feel like you aren't getting what you want out of life, and it's leaving you feeling disheartened. The answer could be that your thoughts are sabotaging your happiness. Understanding Visualization Visualization is the art of using ones imagination to influence his/her being and existence in many different ways. Such as: Healing one's self, increasing personal growth, influencing the outcome of circumstances, attracting wealth and love, changing habits and acquiring possessions. You Cant Plant Apple Seeds and Expect Oranges Cheri decided that she wanted to grow an apple tree in her back yard. She had never planted an apple tree before. In fact, she had never planted anything before. This was her first time trying her hand at gardening. But last year, she had this idea that it would be nice to grow an apple tree right in her back yard. Mental Fitness For Confidence And Winning In Life Studies show that men and women profit most with having self-confidence and by building up their psychological strength. Cant Take a Compliment? "Putting ourselves down, is an insult to our worth." --Helen Ksypka Self-Confidence Sliding Downward! There are times in all of our lives where our self-confidence wanes!! This past week was one of those weeks for me. I questioned the work I was doing, both on the web sites and on our crafts. I found myself wondering if all my time and effort was worthwhile. Would our newfound business provide the income we needed? Is my work good enough for others to want to buy or to read? These are only a few of the questions that ran through my mind. And, with every question, my self-confidence was sliding downward! Taking Yourself Too Seriously? - Suggestions for Reclaiming Your Perspective "We can change our circumstances by a mere change of our attitude." - William James, 19th Century American psychologist and philosopher Train Your Brain, Or Cook Your Goose! One day while in deep meditation and self analysis, a paralyzed man discovered the most important person he would ever meet in his life. He saw very clearly that HE was a "mind with a body". And, right then he made the most important decision he would ever make. Discover what it was.
|
